Wh at makes VillageHatShop.com Secure?

SSL Technology: We use the industry standard (SSL) server which is the best software available today for secure commerce transactions. All of your information including credit card and personal information is encrypted. This means no one else can read it!

If you are still shaky about using your credit card on the Internet...

Go ahead and call us toll free at
1-888-VHS-HATS and order direct.

An Exchange and Return Form is included in each box shipped. [If you need another, simply click this link and print another EXCHANGE/RETURN FORM.]  If you receive a damaged hat as a result of a crushed box please contact us and we will file a claim with UPS and instruct you on how to proceed with the return. Please do not ship the hat back prior to contacting us. If you did not receive a form PRINT ONE OUT or you may return your merchandise by completing the following:

• Return or exchange unworn merchandise in its original condition within 20 days of its receipt for a full refund of the cost of the merchandise. If exchanged, we will pay domestic ground shipping for the new hat to be shipped back to you. Sorry, customers outside the U.S.A. are required to pay all shipping charges for any desired exchanges.
  
  DURING THE CHRISTMAS SEASON, THE RETURN/EXCHANGE DEADLINE IS EXTENDED UNTIL JANUARY 15TH.
  
  
• Shipping charges are not refundable unless the return/exchange is the result of our error.
• Expect a refund within 7 to 14 days after we have received your return) in the same form of payment that was used for the purchase.
• If an exchange is indicated we will pay the ground shipping cost back to you, excluding international orders. International exchanges will reshipped at the original shipping costs.
• Please carefully package your return, ideally in the same carton that we used to ship it to you along with its packing materials. Enclose a copy of the sales receipt. We recommend that you use UPS or Insured Parcel Post from USPS. Ship via ground method, and insure your package. We cannot handle your return any quicker, so do not ship back using express shipping.
• Email us at vilhat@villagehatshop.com if you would like to discuss matters relating to your exchange.
• Be certain that you include instructions inside the parcel regarding your return or exchange.
• Ship the parcel to The Village Hat Shop, 3821 4th Avenue, San Diego, CA 92103, USA.
• Returned merchandise from large quantity orders will be subject to a re-stocking charge. Wholesale/B2B purchases are final sales and not refundable. Special orders and embroidered apparel are final sales and are not refundable.

  Customer Service: For the past twenty-seven years we have built our business by responding to the needs of our customers. Every potential circumstance cannot be accounted for in a policy statement. We value our customers and also expect people to take some degree of responsibility in their transactions. We will be eminently reasonable in resolving problems. If the customer cannot be reasonable with us, we invite him/her to take his/her business elsewhere.

  Shopping at the Village Hat Shop is quick and simple; open 24 hours a day, and you don't have to wait in line!

Shopping is made easy at the Village Hat Shop. First select shop for hats or shop by brand, then select the category or brand name of the hats you wish to browse. To request a larger image or more information on the product you can click on the image or the product title.

Shopping Online:

• To add an item: from a product page, select the options and click [Add To Cart]
• Review and Edit Selections: You may review and edit your orders directly from the cart with the "Product Options" pull down menus.
• To resume shopping: Simply click the "Continue Shopping" button to return to the previous page.
• To change the quantity: Once a product is added to the cart simply update the Quantity field in the cart and click "Recalculate"
• To remove an item: enter "0" in the item "Quantity." field and click the "Recalculate" button.
• Select your shipping options: To select your form of shipping click the desired shipping option from the options presented. Type the shipping postal code -where you want the hats to be delivered. If your shipping address is different from your billing address, check the box at the bottom of the shopping cart page labeled (Use a separate shipping address).
• Select your payment method: Use the "Select Payment Type" pull down menu to select the form of payment you wish to use.
• Complete the checkout process: Press continue to go to our secure form to enter in your personal information.
• CVV2 Number: Include your Credit card Verification Value -This is the 3 number value usually located on the back of your card. Click Here for an example.

Ordering by Fax:

You may order by fax 24 hours a day. Fill out the order form on the
shopping cart, selecting the fax option in the payment pull down. Print
your order for your records, and fax the order to 1-619-683-5535 .
Be careful not to click Submit Order.
You may also write your name, email address, phone number, address, and credit card
information on a piece of paper, with the hats that you wish to purchase,
and fax it to us. Be certain to include your credit card number, expiration
date, and signature.

Ordering by Mail:

Customers who wish to order by check or money order may do so by mailing a
print out of our order form from the website. You may also write your name,
phone number, address, items you wish to purchase, (please include shipping)
on a piece of paper and your personal check (ALLOW 12 BUSINESS DAYS FOR A PERSONAL CHECK TO CLEAR BEFORE WE SHIP YOUR ORDER) or money order and mail to:

The Village Hat Shop
3821 4th Ave.
San Diego, CA 92103

Sorry, we cannot accept C.O.D. orders

Every effort is made to ship your hat within 48 hours of receipt Monday thru Friday, pending availability (we generally ship even faster). You'll be notified if merchandise is currently unavailable and when we expect to be able to ship. Please note that items ordered together may not be shipped together. To ship via UPS you must include a complete street address (no PO Boxes).  We have suspended shipments via USPS within the continental USA, due to the recent increase in rates. We do not ship to PO Boxes, except for APO and FPO addresses.  

Expedited Shipping Requests: (Next Day, Second Day, and Three Day Services)
ORDERS RECEIVED BY 5:00 PM PACIFIC STANDARD TIME (8:00 PM IN THE EAST) WILL SHIP THE NEXT BUSINESS DAY. OTHERWISE EXPEDITED ORDERS MAY NOT SHIP UNTIL THE SECOND BUSINESS DAY FROM THE DAY ORDERED. EXPEDITED ORDERS SHIP VIA UPS.  THERE IS NO PICKUP SERVICE ON EITHER SATURDAY OR SUNDAY, HOWEVER UPS DOES OFFER SATURDAY DELIVERY-THAT OPTION IS AVAILABLE AT CHECKOUT.  [Example: A hat is ordered on a Wednesday morning.  The customer chooses two-day shipping service.  The hat ships on Thursday. Two UPS/business days - with no delivery on Saturday and Sunday - means that the hat arrives on Monday.]   All overnighted orders that ship on a given work day, will be received the following work day anytime until the end of the day. If you need morning delivery you will have to call for special arrangements.

Shipping and handling to the USA will be charged as follows:

VillageHatShop.com Shipping Information
ORDER TOTAL FROM:	ORDER TOTAL TO:	USA STANDARD	USA 2nd Day	USA 3 Day Select	USA NEXT DAY	CANADA & MEXICO	OUTSIDE NORTH AMERICA
$1.00	$25.00	$6.75	$18.75	$14.00	$38.75	$25.00	$38.00
$25.01	$50.00	$7.95	$18.75	$14.00	$38.75	$25.00	$38.00
$50.01	$100.00	$8.95	$18.75	$16.00	$38.75	$25.00	$38.00
$100.01	$200.00	$14.00	$24.00	$18.00	$38.75	$30.00	$45.00
$200.01	$300.00	$18.00	$28.00	$25.00	$55.00	$35.00	$45.00
$300.01	$500.00	$28.00	$42.00	$32.00	$62.00	$38.00	$55.00
$500.01	And Up...	$32.00	$55.00	$45.00	$75.00	$55.00	$64.00

Fed Ex does not provide Three-Day Service to Hawaii and Alaska.  Please select Second Day Service in order to expedite shipping to these states.

If a single hat is ordered with an expedited shipping option (Next day, 2nd Day or 3 Day) and we are unable to ship the hat immediately due to availability, the backordered hat will be shipped out with UPS ground service upon it's arrival and you will be charged accordingly.

If multiple hats are ordered with an expedited shipping option (next-day, second-day, or three-day), and we are unable to ship the order complete, the back ordered hats will be shipped free of charge via regular ground when they arrive.

Attention International Customers: We know that the cost to ship hats around the world is high. We are constantly investigating various options and/or negotiating rates. At this point, little more can be done to lower rates (but we will keep trying). We know that the following sounds self-serving, but it is nonetheless true and may help - FOR SHIPMENT OUTSIDE OF THE USA, WE SUGGEST THAT YOU CONSIDER BUYING MORE THAN A SINGLE HAT AS THAT WILL LOWER THE SHIPPING COST PER HAT.

A challenging part of our mission is to realize the promise of the Internet by connecting with our web site visitors from all over the globe. We, as merchants, will be able to communicate with, sell, and ship our hats to customers virtually anywhere. This is where the world, via the Internet, is heading but we are not there yet. One problem is the cost, reliability, and scope of service vis-à-vis shipping. Another is credit card fraud. In an effort to bridge these problems and pioneer this new frontier, we offer the following:

1. This is the shipping and insurance charge that you will be assessed for your purchase. As you can see, the variables are simply your destination and the U.S dollar cost of your purchase. These shipping/insurance figures represent our best efforts to take a complex set of factors and find "happy median" prices so that shopping at VILLAGEHATSHOP.COM will be simple and fast. We will ship via The United States Postal Servcie, Global Express Guaranteed. NOTE: IF YOU ORDER MORE THAN ONE PRODUCT AND WE ARE BACKORDERED ON PART OF YOUR ORDER, WE CANNOT AFFORD TO MAKE MULTIPLE SHIPMENTS FOR ONE SHIPPING CHARGE. YOU WILL HAVE THE OPTION OF WAITING UNTIL WE CAN SHIP YOUR ORDER COMPLETE OR BEING ASSESSED AN INTERNATIONAL SHIPPING CHARGE FOR EACH PART OF YOUR ORDER THAT YOU WISH SHIPPED. We will ship within 48 hours of receipt of your order and picture identification (not counting weekends).