We understand that in the current economy, low prices are more important than ever. We continue to be committed to our "We Will Not Be Undersold" policy. We are regularly searching the web, looking for products and brands that we sell and are lowering our prices accordingly. We know that our competitors also change prices. In an effort to be fair and reasonable with our policy, we will accept information within one-week of your purchase and issue a credit accordingly. Please note that while we make every effort to keep up to date on our pricing, we have no way of determining when our competitors will change or have already changed their pricing, so we feel that a one-week grace period to our "We Will Not Be Undersold" policy is fair. We hope you agree. Thanks.
VillageHatShop.com WILL NOT BE UNDERSOLD. When comparing the same hat or cap by the same manufacturer or the same quality, we will match any advertised on-line price (with the exception of auction sites, for example Ebay). Simply: - Indicate by email the Internet address where the product is being sold for less. Please include the direct link to the product.
- Be certain that the shipping costs being charged by this competitor do not make up the difference in savings.
- Confirm that this competitor stocks the item and will deliver immediately. Remember, we have 4 stores and a warehouse with over 120,000 hats and caps in stock ready for delivery within 48 hours of receiving your order. We incur a carrying cost for this service. Many Internet businesses order the merchandise from the vendor after receiving the order from you. Delivery therefore can take weeks after you place your order.
If a better price exists when considering this fair comparision, we will match it. When we go shopping we like to "buy right" - we want our customers to feel the same.
One More Thing: If, for any reason, you wish to exchange a purchased hat, we will pay the shipping cost from VillageHatShop.com back to you for this exchange.
NOTE: Pricing matching only valid for online transactions and NOT at Village Hat Shop retail locations. Thank you. The Promise of the Internet is Still Alive and Well at VillageHatShop.com
In many ways, the early Internet has lost its way. Spam emails, pop-ups, banner ads, and similar nonsense are annoying at the very least. Also, default email communications from merchants undermine the promise of this medium to recapture the days when merchants and customers actually communicated with each other. The "Global Village" hopes of Marshall McLuan and Buckminster Fuller are being supplanted by an Internet that is simply another impersonal, big business dominated, sales channel, like what we encounter in the rest of the marketplace.
If you are looking for authenticity, where when you ask a question or make a comment, a response from a real merchant will be forthcoming, then you have found the right Internet shop.
We have never had a pop-up window or a banner ad at our site. We have only sent general emails to those who have requested such and opted into our newsletter. Furthermore, all other correspondence from us has been personal, either a reply to the point of your inquiry or a confirmation of your order.
Insist on trading with businesses that treat us like the important customers that we are, and not like consumers, where the primary business objective is to enhance the bottom line for stockholders.
Internet commerce, for the most part, can and ought to be person-to-person; for all our sakes don't settle for less. Quality
As the Internet economy grows with more and more businesses competing in each business sector, it is clear that what matters now and will matter even more in the future is "quality." The quality of the web site itself is one measure of this. Respect for the customer's intelligence will be evident at a good site with information beyond pictures and price tags. The ease of navigation through the site and demonstration of an appreciation and understanding of what the merchant is selling are other examples of this quality. Of course, good quality merchandise stocked and priced competitively with the ability to ship it quickly is paramount. Finally, what everyone knows when coming into contact with a business: the quality of the service and the authenticity of the people involved. Is this person really talking to me? Get in contact with us and you'll quickly discover that you are at the best place to find hats. |
