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Call us toll free at 1-888-VHS-HATS and we will help you with your online order.
Customer Service is available Monday - Friday 8am to 5pm PST and Saturday & Sunday 10am to 4pm PST
If you are unhappy with your VillageHatShop.com order, we are happy to accept a return or exchange of a new and unworn hat within 30 days of its receipt (this does not include the shipping cost). Customers are responsible for paying return shipping to our facility. International customers are responsible for all shipping charges in regards to an exchange or return. If there is an issue such as a defect or damaged item please contact us at 1-888-VHS-HATS or firstname.lastname@example.org before sending any item back. Wholesale/B2B orders are FINAL SALE. A 30% restocking fee will apply for wholesale orders sanctioned for return (please call ahead for approval). As a courtesy to shoppers during Christmas, we extend our return policy during the months of December and January. You can submit a return by clicking here.
If you are trying to hint to a loved one about a gift you would like or something you may want to purchase later check out our wish list. Click on the wishlist heart icon on the top right corner of the homepage and create an account. Once you have created an account you can create your wishlist by adding a title and who is able to view it. When you are done with that now it is time to search. When you find an item you like simply click Add to my Wishlist and pick which list you would like to add it to. You can then let people know you have a wishlist with the Village Hat Shop and they can search by your name to see what it is you want.
Shopping is made easy at the Village Hat Shop. First select shop for hats or shop by brand, then select the category or brand name of the hats you wish to browse. To request a larger image or more information on the product you can click on the image or the product title.
You may order by fax 24 hours a day. Fill out the order form on the shopping cart and print your order for your records, and fax the order to 1-619-683-5535. Be careful not to click Submit Order. You may also write your name, email address, phone number, address, and credit card information on a piece of paper, with the hats that you wish to purchase, and fax it to us. Be certain to include your credit card number, expiration date, and signature.
Customers who wish to order by check or money order may do so by mailing a print out of our order form from the website. You may also write your name, phone number, address, items you wish to purchase, (please include shipping) on a piece of paper and your personal check (ALLOW 12 BUSINESS DAYS FOR A PERSONAL CHECK TO CLEAR BEFORE WE SHIP YOUR ORDER) or money order and mail to:
Village Hat Shop
3443 India Street
San Diego, CA 92103
Sorry, we cannot accept C.O.D. orders
Note: We do not publish a print catalog as our selection of hats changes rapidly and frequently.
Every effort is made to ship your hat within 48 hours of receipt Monday thru Friday, pending availability (we generally ship even faster). You'll be notified if merchandise is currently unavailable and when we expect to be able to ship.
Please note that items ordered together may ship separately from different locations. You must include a complete street address in order to use Expedited Services (3 Day, 2 Day, or Next Day Service - Expedited Services are not available for PO Boxes). PO Box and APO/FPO addresses will be sent via USPS Priority Mail when possible.
What Shipping services do you offer?
Domestic (US) Orders
APO/FPO (Overseas Military Mail) Orders
International (Non-US) Orders (7-40 business days)
Note: Keep in mind that these are ESTIMATED shipping times. Domestic (US) Residential Delivery time may take upwards of 4-10 business days (excluding Saturday and Sunday). US commercial deliveries are made Monday through Friday.
If time is a factor, please select an expedited shipping option in order to receive your hats sooner.
Expedited Shipping Requests: (Next Day, Second Day, and Three Day Services)
ORDERS RECEIVED AFTER 7:00AM PACIFIC STANDARD TIME (10:00 AM IN THE EAST) WILL SHIP THE NEXT BUSINESS DAY. EXPEDITED ORDERS MAY NOT SHIP UNTIL THE SECOND BUSINESS DAY FROM THE DAY ORDERED IF ORDERED AFTER THE DEADLINE. EXPEDITED ORDERS SHIP VIA FedEx and USPS. THERE IS NO PICKUP SERVICE ON EITHER SATURDAY OR SUNDAY, HOWEVER FedEx DOES OFFER SATURDAY DELIVERY-THAT OPTION IS AVAILABLE AT CHECKOUT.
[Example: A hat is ordered on a Wednesday morning. The customer chooses two-day shipping service. The hat ships on Thursday. Two FedEx/business days - with no delivery on Saturday and Sunday - means that the hat arrives on Monday.] All overnighted orders that ship on a given work day, will be received the following work day anytime until the end of the day. If you need morning delivery you will have to call for special arrangements.
Shipping and handling to the USA will be charged as follows:
|ORDER TOTAL||ORDER TOTAL||USA||USA||USA||USA||USA||APO/FPO|
|FROM:||TO:||USAGROUND||PRIORITY|GROUND||3 DAY||2 DAY||NEXTDAY||USPS|
Alaska / Hawaii (Expedited Shipping)
FedEx does not provide Three-Day Service to Hawaii and Alaska. If you'd like to use expedited shipping to these locations, please select USA 2 Day Service.
If a single hat is ordered with an expedited shipping option (Next day, 2nd Day or 3 Day) and we are unable to ship the hat immediately due to availability, the backordered hat will be shipped out with FedEx and USPS ground service upon it's arrival and you will be charged accordingly.
If multiple hats are ordered with an expedited shipping option (next-day, second-day, or three-day), and we are unable to ship the order complete, the back ordered hats will be shipped free of charge via regular ground when they arrive.
Note: We require PayPal payment only for any shipment going to a Freight Forwarding company. We will not accept any other form of payment.
The cost of shipping hats around the world is ever increasing. We are committed to investigating new options and/or negotiating rates in order to give our customers the best price. At this point, little more can be done to lower rates (but we will keep trying). We know that the following sounds self-serving, but it is nonetheless true and may help: For shipments outside of the USA, we suggest that you consider buying more than a single hat. In doing so, you are assured to lower the shipping cost per hat.
What International Shipping services do you offer?
APO/FPO (Overseas Military Mail) Orders
International (Non-US) Orders
A challenging part of our mission is to realize the promise of the Internet by connecting with our web site visitors from all over the globe. We, as merchants, will be able to communicate with, sell, and ship our hats to customers virtually anywhere. This is where the world, via the Internet, is heading but we are not there yet. One problem is the cost, reliability, and scope of service vis-à-vis shipping. Another is credit card fraud. In an effort to bridge these problems and pioneer this new frontier, we offer the following:
Note: If you order more than one item and we are backordered on part of your order, we cannot afford to make multiple shipments for one shipping charge. You will have the option of waiting until we can ship your complete order or being assessed an international shipping charge for each part of your order that you wish shipped. We will ship within 48 hours (excluding Saturday and Sunday) of receipt of your order and picture identification.
|ORDER TOTAL||ORDER TOTAL||CANADA||MEXICO||OUTSIDE NORTH AMERICA|
|FROM:||TO:||USPS - INTERNATIONAL||USPS - INTERNATIONAL||USPS - INTERNATIONAL|
Contact us using our Contact Form and our fax number is 1-619-683-5535.
Order Processing TimeBack to Top
We have numerous facilities that we fulfill orders from. There may be up to a one-week delay in the shipping of multiple-hat orders internationally. Because of the high cost of shipping internationally, unlike domestic orders, it will be necessary for us to first accumulate all the products in one facility before shipping the goods. If time is of the essence, you may request that we ship hats separately, but the customer will then be responsible for an additional shipping cost.
Taxes and duty
Please understand that we do not know the laws in every country regarding taxes and duty for each and every kind of hat material that we sell. It is the responsibility of the customer to pay such duty and taxes (if applicable). You may want to research this before placing an order.
Jaxon Hats are not available for sale to Europe.
We offer PayPal as a payment option for our International Customers. However, we are now requiring that certain countries remit payment via PayPal only. We can no longer accept credit card payment from these countries and selected countries with larger orders. If your country is on this list we will email you at the time you place the order.
For any shipment going to a Freight Forwarding company - we will not accept any form of payment other than PAYPAL.
Village Hat Shop has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout Email using our Contact Form
WHICH COUNTRIES DO YOU SHIP TO?
International shipping is currently available WORLDWIDE from Village Hat Shop. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.
CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?
To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php
WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?
All inquiries regarding your international order should be directed to International Checkout at:
EMAIL: Email us using our Contact Form
Please visit the International Checkout Customer Service page for more information and phone numbers in your area.
If you do not see the item, size, or color you have been searching for, please e-mail or call us. We may have it in stock, or we will try to get it for you. Special order items and personalized items are not returnable.
Contact us using our Contact Form , or call 1-888-847-4287.
All large quantity orders that are returned are subject to a 30% restocking fee. Wholesale/B2B purchases are final sales and not refundable. Special orders and embroidered apparel are final sales and are not refundable.
You must be completely satisfied with your order. If not, we will gladly refund your money or replace any item ordered by Internet, mail or phone within 30 days of delivery. Personalized items are not returnable.
For the Christmas season, our exchange/return deadline will be extended until the end of January. Have a happy holiday season.
After you have "Submitted Your Order", you will be given your "Order Confirmation"'. Print your order confirmation and save it for your records.
A Copy of your order confirmation will also be emailed to you. We will personally send you an e-mail to let you know the status of your order, and when you can expect shipment.
If you have questions about any of our products or want to know the status of an order call us at 1-888 VHS HATS (1-888-847-4287)
Customer Service is available Monday - Friday 8am to 5pm PST and Saturday & Sunday 10am to 4pm PST.