Tribeca Toyo Straw Trilby Fedora Hat

The delivery box was all beat up during transit , the hat is cheaply made , straw brittle , broken straw sticking out , not
manufactured very well, oversized , not sure if it’s even worth sending back ,

So I received this hat,and to my surprise it was not exactly what I was expecting, ad far as the material goes. I realize that this is a straw hat, but with that said the material looks like some sort of painted plastic. Also when worn for a short time (once) it seems to already be separating near the top of the crown. I'm disappointed in the quality and appearance of this JAXON Hat. Considering the BAILEY'S Hat that I purchased from V.H.S. is made much better and with materials that are much nicer in quality compared to the JAXON Hat, which looks like something one might find and purchase at a pop up Halloween costume shop. I frankly expected a muck better product for the price,and with the other products I've purchased from Village Hat Shop. I would not recommend this JAXON Hat to anyone who is interested in receiving a good durable head piece.
Also when I reached out to customer service to inquire about the materials used and if anyone has had any issues with this Hat. I was quickly responded back with "since you've worn it you can not return or receive a refund." And nothing to address my questions about materials used, or if there has been other's concerned about quality and the Hat looking to be cheaply made. I did not inquire about any return or refund, but this was the first and only thing addressed. I was told all that could be done was for me to receive 10% off my next order. Why would the person who responded to my inquiry automatically asume that I would want to make Any future purchases from V.H.S. it seems that unfortunately this company just like others now days are not concerned with customer service or having repeat customer's because of the fact that you are not interested in making money while providing a quality product. That obviously your company is marking prices up high enough that keeping customer satisfied is NOT a priority!! That's what I / people get shopping online. I had quite a few hats in a wish list here, and was looking forward to purchasing some of these hats in the future. I believe that I will be better off shopping in brick and mortars in the future.

Have received lots of compliments. Good quality hat, good fit and great price. Received in a well packaged box.